A Leading Vacation Rental Site Catches Up With the Times—But How Does It Stack Up?
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There’s no shortage of competition in the vacation rental market: Sites like Airbnb and Vrbo are gaining popularity for their unique stays. Booking.com, a relic from the ’90s, is playing catch-up—but surprisingly comes through with great deals and packages not to be dismissed.
Gone are the days when travel involved an appointment with a travel agent, a professional travel booker who held the keys to the mystery of airline reservations, hotels, car reservations, package deals, and attractions. The internet has changed travel planning in many ways. First, travel is more common, more frequent, and the internet allows travelers to make last-minute decisions in just a few clicks. It also gives travelers the option of doing their own research, looking at photos of destination properties and services, reading user reviews, and changing or adjusting their schedules as necessary. This is convenient, but for many years this style of travel planning shifted a lot of weight onto the travelers to read between the lines on hotel sites, cross their fingers that the car rental company they picked was reputable, and navigate sometimes-complex rules and conditions of airline reservation services. The advent of travel planning sites, where many of these features are combined on one website that connects all of the pieces of travel planning, research, and booking together, has simplified the process of planning a business trip or a getaway.
Booking.com is one of the most comprehensive travel booking sites in the market. Its offerings are vast, and the interface makes it simple for both inexperienced travelers and seasoned jetsetters to make their travel arrangements without the hassle of navigating multiple sites and coordinating payments across multiple platforms. I approached this Booking.com review through the lens of a customer and evaluated the customer’s journey in using the site.
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Booking.com
